Responsible Gaming
at 26bd

26bd is built for entertainment. Whether you enjoy live casino tables, cricket betting on BPL and T20 World Cup matches, spinning the reels on slots, or playing Treasure Boat Fishing, every feature on this platform is designed to provide an enjoyable, fair, and secure experience for players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and throughout Bangladesh.

We understand, however, that gambling carries inherent risk and that for a small number of players it can develop into a problem that affects their financial wellbeing, relationships, and mental health. 26bd takes this responsibility seriously. We do not regard responsible gaming as a legal formality — it is central to how we operate, how we design our products, and how we interact with every player on the platform.

Our responsible gaming framework is built on four principles: prevention (keeping underage and vulnerable individuals away from the platform), empowerment (giving players the tools to manage their own gambling), early intervention (identifying at-risk behaviour before it escalates), and support (connecting players who need help with the right resources without delay).

26bd is strictly an 18+ platform. No person under the age of 18 is permitted to register an account, deposit funds, or participate in any real-money game or sports bet on the platform. This is a non-negotiable policy that applies to all players regardless of location within Bangladesh.

Age Verification Process

At registration, all players confirm via a mandatory checkbox that they are 18 years of age or older. This declaration is legally binding under the platform's Terms & Conditions. Beyond this self-declaration, 26bd employs a document-based Know Your Customer (KYC) verification process:

• Players are required to upload a copy of a valid government-issued photo ID — a National Identity Card (NID), passport, or driving licence — before any withdrawal request is processed.
• The date of birth on the submitted document is cross-checked against the registration data. Accounts where the stated date of birth does not match the document are suspended pending investigation.
• Any account found to belong to a player under 18 is permanently closed, all funds are returned to the payment method used, and the incident is logged.

Protecting Underage Individuals

We strongly encourage parents and guardians in Bangladesh to use device-level parental control software to prevent underage family members from accessing gambling websites. If you believe a minor has registered an account on 26bd, contact us immediately at [email protected] so that we can take prompt action.

Self-exclusion is one of the most effective tools available to players who feel that their gambling is becoming difficult to control. 26bd's self-exclusion programme allows you to voluntarily block access to your account for a defined period — or permanently — giving you the space and time to step back and reassess your relationship with gambling.

Available Exclusion Periods

• 1 Month: Suitable for players who want a short cooling-off period following a difficult session or streak.
• 3 Months: Recommended for players who have noticed a recurring pattern of chasing losses or exceeding their intended spend.
• 6 Months: For players who feel a longer break is needed to re-evaluate their gambling habits.
• 12 Months: A full year's exclusion for players who believe they need an extended period away from gambling environments.
• Permanent Exclusion: For players who wish to stop gambling with 26bd indefinitely. Permanent exclusion cannot be reversed, and any future access requests from the same player will be declined.

What Happens During Exclusion

Once a self-exclusion request is processed (within 24 hours of submission), the following actions are taken automatically:

• Your account is locked and login access is disabled for the full duration of the exclusion period.
• All promotional emails, SMS notifications, and WhatsApp messages are suspended for the duration.
• Any pending bonus offers or free spin credits are cancelled.
• Your account balance (if any) can be withdrawn via your registered payment method (bKash, Nagad, Rocket, or Upay) by contacting support.

How to Request Self-Exclusion

To initiate self-exclusion, send an email to [email protected] with the subject line "Self-Exclusion Request" and include your registered username and the exclusion period you require. Our team will confirm the exclusion within 24 hours. You may also request exclusion via WhatsApp during support hours (09:00–23:00 BST).

Setting a deposit limit is one of the simplest and most practical steps you can take to ensure your gambling remains within your financial means. 26bd allows every registered player to set personal deposit limits in BDT on a daily, weekly, or monthly basis.

How Deposit Limits Work

• Daily limit: The maximum total you can deposit across all payment methods (bKash, Nagad, Rocket, Upay) in a single calendar day (00:00–23:59 BST).
• Weekly limit: The maximum total you can deposit in a rolling 7-day window from Monday to Sunday.
• Monthly limit: The maximum total you can deposit in a calendar month.

You can set, reduce, or increase a deposit limit via your account settings or by contacting support. Reductions take effect immediately. Increases, however, are subject to a 7-day cooling-off period before they come into force — this delay is intentional, giving you time to reconsider whether the increase aligns with your responsible gaming goals.

Loss Limits & Wager Limits

In addition to deposit limits, 26bd also supports loss limits (a cap on the maximum amount you can lose in a defined period) and wager limits (a cap on the total stake value per bet or per session). These can be configured by contacting our support team directly. We encourage all players — not just those experiencing problems — to make use of these tools as part of a healthy gambling routine.

A time-out is a short-term break from gambling that gives you space to reflect without the permanence of a full self-exclusion. 26bd's time-out feature can be activated instantly and is available in four preset durations.

• 24 Hours: A brief overnight break, useful after an emotionally charged session.
• 48 Hours: A weekend break to reset your mindset before returning to play.
• 7 Days: A week-long pause, recommended if you have recently exceeded your personal budget.
• 30 Days: A month-long cool-off period for players who want a more sustained break without committing to a full self-exclusion.

During a time-out, your account remains open and your balance is preserved, but login access is suspended. Promotional communications are paused for the duration. At the end of the time-out period your account automatically reactivates — no manual step is required.

Session Reminder Alerts

For players who prefer to stay active but want gentle nudges to monitor their play, 26bd offers configurable session reminder alerts. These on-screen notifications appear at set intervals (15 minutes, 30 minutes, 1 hour, or 2 hours) and display your session duration and net result to date. This transparency helps you make an informed, conscious decision about whether to continue playing.

Problem gambling can develop gradually and is often difficult to recognise from the inside. The warning signs below are widely recognised indicators that gambling may be moving from entertainment into harmful territory. If you recognise several of these in your own behaviour, please reach out to our support team or to an independent counselling service.

If you recognise five or more of the above warning signs, we strongly encourage you to pause your gambling immediately, activate a time-out or self-exclusion, and contact a trained counsellor. You can reach 26bd's support team at [email protected] for a confidential, non-judgmental conversation about your options.

All responsible gaming tools at 26bd are available free of charge to every registered player. They require no special application or approval — simply log in and navigate to your account settings, or contact support to activate any of the tools listed below.